MLC Life Insurance has undertaken a program to transform the way it manages claims as part of a new partnership with an international claim management software solutions provider.
Through the partnership with ClaimVantage, MLC Life Insurance has begun processing its retail income protection and TPD claims using their claim management platform, ClaimFirst.
ClaimFirst is a cloud-based, automated life and health claim processing solution built on the Force.com platform, MLC Life Insurance said in a statement.
“We want to manage claims quickly and with a minimum of fuss and ensure that our customers have a clear understanding of both the process and the time frame for handling their claim,” the company’s acting general manager for claims, Natalie Eckersall, said.
“An example of this is the removal of traditional claims forms so that we can work directly with the customer to get the information that is required quickly and efficiently,” Ms Eckersall said.
“ClaimFirst is supporting this by allowing MLC Life Insurance to capture information in real time whilst on the phone to the customer.”
ClaimVantage regional director Geoff Street said the software will help the life insurer make claims decisions more quickly, and simplify the process for customers.
“The claims process can often be cumbersome and complex, and the ClaimFirst software can address this problem,” Mr Street said.
“It provides MLC Life Insurance with a centralised, digital database to store all claims information and will improve the claim processing of all life, income protection and TPD claims.”